Shipping Policy

At JointComfort Care, we are committed to providing a simple and reliable shipping experience. This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, and what to expect after placing your order.

1. Shipping Locations

JointComfort Care ships to addresses within the USA only.

We do not currently ship to:

• Any address outside the USA
• U.S. territories or other locations where our shipping partners are unable to deliver

We may expand our shipping destinations in the future.

2. Order Processing Time

Orders are typically processed within 2–3 business days.

Business days are Monday through Friday, excluding U.S. federal holidays and other recognized shipping holidays.

Order processing includes receiving, verifying, preparing, and dispatching your order.

Please note that order processing time is separate from shipping/transit time.

3. Order Cut-Off Time

Orders are generally processed according to our fulfillment partner's daily order cut-off time.

Orders placed after the applicable daily cut-off time may be treated as being received on the following business day.

Because fulfillment may be handled by third-party dropshipping or fulfillment partners, the exact cut-off time may vary.

For this reason, customers should allow the full 2–3 business day processing period before shipment.

4. Estimated Delivery Time

After your order has been processed and shipped, typical delivery is estimated at approximately 10–15 business days.

Delivery times are estimates and are not guaranteed.

Your total estimated order timeline may therefore be approximately:

• 2–3 business days for processing + 10–15 business days for delivery.

Actual delivery times may vary depending on the destination, carrier, fulfillment location, weather, holidays, and other circumstances outside our control.

5. Shipping Costs

Applicable shipping costs will be displayed at checkout before you complete your purchase.

From time to time, JointComfort Care may offer free shipping promotions or other shipping offers. Any applicable promotional shipping terms will be displayed at checkout or on the applicable promotion.

6. Tracking Information

Once your order has shipped, you will generally receive a shipping confirmation email containing tracking information, where tracking is available.

Please allow up to several business days after receiving your shipping confirmation for tracking information to become active in the carrier's system.

Tracking information may occasionally take longer to update while an order is in transit.

7. Shipping Delays

While we work with our fulfillment and shipping partners to deliver orders within the estimated timeframe, delivery dates are not guaranteed.

Orders may experience delays due to circumstances including:

• Severe weather
• Carrier delays
• Holidays and increased shipping volumes
• Customs or transportation issues
• Incorrect or incomplete shipping information
• Operational disruptions
• Other circumstances outside of JointComfort Care's reasonable control

If your order is delayed beyond the expected delivery window, please contact us at support@jointcomfortcare.com and we will assist you in determining the status of your shipment.

8. Lost or Missing Packages

If your tracking information indicates that your package was delivered but you cannot locate it, please:

1. Check around your delivery location and with household members or neighbors.
2. Check with the applicable carrier using your tracking number.
3. Contact us at support@jointcomfortcare.com if you are still unable to locate the package.

We will work with you and, where appropriate, our fulfillment or shipping partner to investigate the shipment.

JointComfort Care is not responsible for packages confirmed as delivered to the correct address but subsequently lost or stolen after delivery.

9. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible after placing your order.

We will make reasonable efforts to update the address before the order is processed. However, once an order has been processed or shipped, we may be unable to change the delivery address.

If an order is returned to us or our fulfillment partner because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the order.

10. Failed or Returned Deliveries

If a package cannot be delivered because of an incorrect address, refusal of delivery, failure to collect the package, or another issue attributable to the customer, the order may be returned to the fulfillment provider.

If the customer requests that the order be shipped again, additional shipping charges may apply.

Any refund for an undeliverable order will be handled in accordance with our Return & Refund Policy and may be reduced by applicable shipping or fulfillment costs.

11. Multiple Items in One Order

If an order contains multiple products, items may occasionally be shipped separately depending on product availability, fulfillment location, or our fulfillment partners.

You may therefore receive more than one package and, where applicable, more than one tracking number.

You will not be charged additional shipping fees solely because your order is shipped in multiple packages unless otherwise stated at checkout.

12. Shipping Confirmation

A shipping confirmation will generally be sent once your order has been dispatched.

Please keep your shipping confirmation and tracking information until your order has been successfully delivered.

13. Delivery Estimates Are Not Guaranteed

All delivery timeframes provided by JointComfort Care are estimates only.

The estimated delivery period does not constitute a guarantee of delivery by a particular date.

JointComfort Care is not responsible for delays caused by shipping carriers, fulfillment partners, weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.

14. Contact Us

If you have questions about your order or shipment, please contact:

We aim to respond to customer inquiries within 24 hours.

Policy Last Updated: October 2026