Privacy Policy

JointComfort Care ("we," "us," and "our") respects your privacy. This Privacy Policy explains what personal information we collect when you visit our website or place an order, how we use and share it, and the choices you have. By using our website, you agree to the practices described in this policy.

1. Information We Collect

Information you provide to us:

• Contact and order details, such as your name, email address, phone number, and shipping and billing addresses
• Order information, such as the products you purchase, sizes, quantities, and order history
• Payment information, which is collected and processed by our third-party payment providers (we do not store your full card number)
• Customer service messages and communications you send to us
• Reviews, ratings, and photos you choose to submit
• Your email address if you sign up for offers or discount codes

Information collected automatically:

• Device and browser information, such as your IP address, browser type, operating system, and screen size
• Usage information, such as the pages you view, links you click, and the website you came from
• Approximate location based on your IP address
• Information stored by cookies and similar technologies (see Section 6)

2. How We Use Your Information

We use your information to:

• Process, fulfill, and deliver your orders, and send order confirmations, shipping updates, and tracking information
• Process payments, prevent fraud, and keep our website secure
• Respond to your questions and provide customer support, returns, and refunds
• Send you discount codes, offers, and marketing emails if you have signed up, which you can opt out of at any time
• Display customer reviews and photos you have agreed to share
• Understand how the website is used so that we can improve our products, content, and shopping experience
• Comply with legal obligations and enforce our Terms of Service

3. How We Share Your Information

We do not sell your personal information for money. We share information only as needed to run our business, including with:

• Suppliers and fulfillment partners: because we use dropshipping and third-party fulfillment, we share your name, shipping address, phone number, email address, and order details with the suppliers and fulfillment partners who prepare and ship your order
• Shipping carriers, who deliver your order and provide tracking
• Payment processors, who securely process your payment
• Service providers, such as website hosting, email, form handling, analytics, and customer support tools, who process information on our behalf
• Professional advisers, such as lawyers, accountants, and insurers
• Authorities and other parties when required by law, to protect rights and safety, or in connection with a business sale, merger, or transfer of assets

Some of these providers may use limited information for their own purposes, as described in their privacy policies. Where you choose to publish a review or photo, it may be seen by other visitors to our website.

4. Payment Security

Payments are handled by third-party payment providers that use industry-standard encryption. We do not receive or store your full payment card details on our own servers. We recommend that you review the privacy policy of the payment provider you use at checkout.

5. Marketing Communications

If you sign up for offers or provide your email address, we may send you promotional emails. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us. We will still send you transactional messages about your orders, such as confirmations and shipping updates.

6. Cookies and Similar Technologies

We and our service providers may use cookies, local storage, and similar technologies to keep the website working, remember your preferences, understand how visitors use the website, and measure the performance of our marketing. For example, the website may store on your device whether you have seen a welcome offer, a discount code you have claimed, and the number of items you added to your cart.

You can control cookies through your browser settings, including blocking or deleting them. If you do, some parts of the website may not work as expected.

7. Third-Party Links

Our website may contain links to third-party websites, such as medical information sources. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies.

8. Data Retention

We keep your personal information for as long as needed to fulfill the purposes described in this policy, including to complete orders, meet legal, tax, and accounting requirements, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.

9. Data Security

We use reasonable administrative, technical, and organizational measures to protect your personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal exceptions
• Opt out of marketing communications
• Opt out of the sale or sharing of personal information for targeted advertising, where applicable
• Not be treated unfairly for exercising your privacy rights

To make a request, contact us using the details below. We may need to verify your identity before responding, and we will respond within the time required by applicable law. California and other U.S. state residents may have additional rights under their state privacy laws, and we honor those rights as required.

11. Children's Privacy

Our website is intended for adults and is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

12. Where Your Information Is Processed

We and our partners may process and store your information in the United States and in other countries where our service providers operate. These countries may have data protection laws that differ from those where you live. Where required, we take steps to protect your information when it is transferred.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "last updated" date. If we make material changes, we will take reasonable steps to notify you, such as by posting a notice on the website.

14. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact:

We aim to respond to customer inquiries within 24 hours.

Last Updated: October 2026