Return & Refund Policy

At JointComfort Care, we want you to feel confident in your purchase. We understand that compression socks and compression gloves are personal-fit products, and that finding the right size and level of comfort is important.

This policy explains how cancellations, returns, exchanges, and refunds are handled.

1. Order Cancellations

Orders may be cancelled within 6 hours of purchase for a full refund.

To request a cancellation, please email support@jointcomfortcare.com as soon as possible and include your order number.

If your order has already been processed or shipped, we may no longer be able to cancel it. In that case, you may request a return in accordance with the policy below.

Approved cancellation refunds will be issued to the original payment method within 3–5 business days.

2. Return Eligibility

We accept returns within 30 days of delivery, provided the following conditions are met:

• The product is unworn and unwashed
• The product is in its original condition
• The product is free from stains, odors, pet hair, damage, or other signs of use
• The product is returned with its original packaging, where reasonably possible
• Proof of purchase is provided, such as an order number or receipt

Because our compression socks and gloves are wearable products, we cannot accept returns of items that have been worn or washed for hygiene reasons.

3. Wrong Size & Fit

We understand that finding the right fit for compression socks and gloves can sometimes be challenging.

If you ordered the wrong size, please contact us within 14 days of delivery. The product must be unworn and unwashed.

Eligible wrong-size returns will receive store credit only for the purchase price of the returned product. Store credit does not include original shipping charges.

Store credit will be issued after the returned product has been received and inspected and may be used toward a future JointComfort Care purchase.

If you require a different size, you may use your store credit to purchase the appropriate size, subject to availability.

Wrong-size returns are not eligible for a cash or credit-card refund.

If the wrong size was sent due to an error by JointComfort Care, this will be treated as an incorrect-item shipment under Section 5 and will be eligible for a replacement or refund.

4. How to Start a Return

Step 1 — Contact Us

Email support@jointcomfortcare.com with:

• Your order number
• The reason for the return
• The product(s) you wish to return
• Photos, if the product is damaged, defective, or incorrect

Step 2 — Return Approval

Our support team will review your request and confirm whether the item is eligible for return.

Please do not send a return before receiving approval from JointComfort Care.

Step 3 — Return Instructions

If your return is approved, we will provide return instructions and, where applicable, a return shipping label.

Step 4 — Inspection

Once your return is received, we will inspect the product to confirm that it meets the return requirements.

If approved, your refund, store credit, or replacement will then be processed.

Free gifts and promotional items are not eligible for return or refund.

5. Defective, Damaged, or Incorrect Items

If your product arrives:

• Defective
• Damaged during shipping
• In the wrong size due to an error on our part
• Different from the product you ordered

please contact us within 14 days of delivery.

We may request photographs to help us assess the issue.

If the issue was caused by JointComfort Care, we will provide a replacement or refund at no additional cost to you, including reasonable return shipping costs where applicable.

6. Return Shipping

Returns Due to JointComfort Care's Error

We cover return shipping when:

• The wrong product was sent
• The product arrived damaged
• The product is defective
• The return is otherwise required because of an error on our part

Wrong Size or Change of Mind

For voluntary returns, including selecting the wrong size or changing your mind, the customer is responsible for return shipping costs.

For wrong-size returns, store credit only will be issued for the eligible product price after the returned item is received and inspected.

Original shipping charges are generally non-refundable unless the return resulted from an error on our part.

7. Refunds

Once an approved return has been received and inspected:

• Refunds are issued to the original payment method where applicable
• Refunds are generally processed within 7–10 business days
• Original shipping charges are non-refundable unless the return resulted from our error

Wrong-size returns are subject to the store-credit-only policy described above.

The time required for a refund to appear in your account may vary depending on your bank, credit card company, or payment provider.

8. Non-Returnable Items

For hygiene reasons, the following items are not eligible for return once worn or washed:

• Compression socks that have been worn or washed
• Compression gloves that have been worn or washed
• Items showing signs of use, staining, odor, or damage caused after delivery
• Clearance or final-sale items, except where defective or otherwise required by applicable law
• Free gifts or promotional items

This policy does not limit any rights you may have under applicable consumer protection laws.

9. Exchanges

For wrong-size purchases, we do not provide direct exchanges. Instead, eligible customers will receive store credit that can be used to purchase the correct size.

Defective or incorrectly shipped products will be replaced at no additional cost to you or, where appropriate, refunded.

10. Sale & Clearance Items

Regular-priced products are eligible for return in accordance with this policy.

Sale or clearance products may be final sale, unless the product is defective, damaged, incorrectly shipped, or otherwise subject to rights that cannot legally be excluded.

Any applicable final-sale terms will be clearly identified at the time of purchase.

11. Gift Returns

If an item was purchased as a gift and shipped directly to the recipient, an eligible return may be issued as store credit.

If the purchaser requests the return, any applicable refund will generally be issued to the original payment method used for the purchase.

12. Important Product Use Information

JointComfort Care's compression socks and gloves are designed to provide supportive compression and comfort. They are not intended to diagnose, treat, cure, or prevent any medical condition.

If you have a medical condition, circulation concerns, or questions about whether compression products are appropriate for you, please consult a qualified healthcare professional before use.

13. Contact Us

We aim to respond to customer inquiries within 24 hours.

Policy Last Updated: October 2026